Hired Items Policy
On Return:
- All hired cutlery, glassware, and crockery must be returned in a clean and undamaged state. A washing fee will be charged if items are not washed upon return.
- Linen should be dry and placed in plastic bags. Clients are not to wash the linen.
- Linen that returns with non-removable stains, mould, torn or burned, the client will be charged the full replacement cost.
- Linen that returns with excess wax that requires more than one washing, the client will be charged a washing fee.
- When hiring any of our sequin linen, a mirror must be used under all décor that makes use of candles, to avoid wax from falling on sequins.
Self-Collection Schedule:
- Stock must be collected from Clients on Mondays to Thursdays between 09h00 and 15h00, and Fridays between 09h00 and 14h00.
- Stock must be returned by clients on Mondays to Thursdays between 09h00 and 15h00, and Fridays between 09h00 and 14h00.
Furniture Handling:
- Transportation of all furniture and chairs are strictly done by The O Company, unless special arrangements are made with the manager of The O Company due to the risk of damage.
Delivery and Collection Costs:
- Delivery and collection costs are calculated based on the venue location and distance travelled (per km).
- Transport fee is charged on the basis that items are delivered on the ground floor. An additional fee will be charged to the client if items are required to be on a different floor level. It is the client’s responsibility to inform The O Company before signing the booking form if the delivery of goods is not on the ground floor.
- Items must be ready for collection in the same place and manner they were delivered to; chairs must be stacked, cushions must be packed in plastic bags, linen must be dry and all other items must be in their original packaging.
Setup and Breakdown:
- Smaller decor items may be self-collected and returned to our warehouse.
- Setup cost is an extra, separate cost. Normal setup costs apply from Monday to Friday during working hours. Additional setup fees are charged on Saturdays, Sundays, Public Holidays and after working hours.
- Any addition setup services not specified on the booking form will be charged accordingly.
After-Hours Services:
- An after-hours fee will be surcharged for any event, delivery, or collection that takes place outside of our normal office hours (Mondays to Fridays, 08h00 to 17h00), including traveling time.